Belmont Group

Treating Customers Fairly

Treating Customers Fairly

At Belmont/Murray the desire to Treat our Customers Fairly is part of our company culture and ethos. Our aim is to continually exceed our customers' expectations and deliver unparalleled levels of service. 

We understand that purchasing a vehicle is one of the most important decisions that you will make. So we have trained our staff and designed our sales process to ensure that throughout your journey as a customer you are treated fairly at all times. 

Our staff will accurately assess your needs and circumstances to our products and services. Therefore, we will only offer you a product or service that is affordable, sustainable and suitable to your needs and circumstances.

We adhere to the 6 Treating Customers Fairly (TCF) Principles set down by our regulator the Financial Conduct Authority (FCA) as part of our corporate culture. It is our intention to ensure that we follow each of these 6 principles throughout your customer journey. 

6 Treating Customers Fairly Principles:

Experience of the Customer Journey

As part of our Treating Customers Fairly culture we welcome any comments that you may have about your Belmont or Murray experience and how we could make any improvements that you feel are appropriate.

Send us your comments

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