Belmont Group

Privacy Policy

Belmont Suzuki Privacy Statement

Last update: September 2018

We respect privacy and your rights to control your personal data. Our principle guidelines are simple. We will be clear about the data we collect and why. Your data is sacredly protected by us. We do not and will not sell your data to third parties.

The prime purpose of collecting your data is to improve your motoring experience.

This Privacy Statement (the 'Statement') explains the personal information we collect from you, either directly or indirectly, and how we will use it. Personal information is any information that can be used to identify you or that we can link to you. The Statement also elaborates on the choices you can make about the data we collect, and how you can control these decisions. It applies to all products offered by Belmont Suzuki.

Please read this Statement carefully to understand how Belmont Suzuki may collect, use and share your personal information.

This Statement describes:

The Types of Personal Information We Collect

Information you provide to us - We collect information you voluntarily provide to us, such as your name, occupation, phone number and email address, vehicle details including registration number, chassis number and vehicle service history.

Information we collect automatically - We automatically collect information about you, by cookies and similar technologies when you use, access or interact with us via our websites or app. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location, as indicated by your IP address, your browser type, the webpages you view on our websites, whether you interact with content available on our websites and how.

Information obtained from other sources - We may receive information about you from other sources, including third parties, such as finance providers and partners with whom we offer co-branded services or engage in joint-marketing activities. We may also receive information about you from social media platforms, for instance, when you interact with us on those platforms. We protect data obtained from third parties according to the practices described in this Statement and we also apply any additional restrictions imposed by the source of data.

Information of children - Belmont Suzuki does not target and is not intended to attract children under the age of sixteen. Although visitors of all ages may navigate through our websites or use our app, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification from a parent, guardian or discovery by other means, a child under sixteen has been improperly registered on our site by using false information, we will cancel the child's account and delete the child's personal information from our records.

Customer Interactions with Belmont Suzuki

To make the information in this Statement easy to understand, we have highlighted different occasions when Belmont Suzuki could potentially collect personal information from customers. The customer interactions with Belmont Suzuki are broken down into the following segments:

Obtaining more information about Belmont Suzuki - As you gather more information about Belmont Suzuki, you may virtually or physically visit a site that we own. Examples include browsing our website. To learn more about Belmont Suzuki Products, you may voluntarily provide personal information, such as your name and email address during these interactions. We may also collect information about you online via cookies or similar technologies when you visit our websites.

We collect: name, email address, IP address, and information provided by cookies or similar technology.

Why? We use this information to share news about events and products offered by Belmont Suzuki. Additionally, the IP address helps us to understand geographic information about our website visitors better, so that we can improve our website for everyone. It is our legitimate interest to process your personal data for these purposes.

Buying Belmont Suzuki Products

Once you have decided to buy a Belmont Suzuki Product, we offer a way for customers to buy directly from us at www.belmont-group.co.uk . When you buy from us, you may be asked to provide information so that we can complete your purchase.

We collect: your name, phone number (optional), email address, delivery/shipping address, and payment information.

Why? We use this information to complete your transaction, carry out any follow up with you about your purchase, help with any delivery issues, handle returns, and other issues related to the purchase of Belmont Suzuki Products. Processing your personal data for this purpose is necessary for the performance of the agreement we have with you.

Please note, we do not store any payment or credit card information. We only use payment information in connection with the purchase of Belmont Suzuki Products.

Getting Help from Belmont Suzuki

From time to time, you may decide to contact our Customer Care Department for assistance with your Belmont Suzuki Products. To be able to offer you the best service possible, we may collect certain data from you or your Belmont Suzuki Products.

We collect: This may include contact information, such as your name, email address, phone number, social media identifiers (if you contact us using a social media channel), and the content of your chats (including voice recording if you call Customer Care).

Why? We collect this information to give you the best and most efficient customer support possible. For instance, for customer inquiries and technical questions, we use contact information to respond to the customer in their preferred channel (phone, email, social media).

How We Use Personal Information - Belmont Suzuki uses the data we collect to provide you with the Products and Services we offer, which includes using data to improve and personalise your experiences. We also use the data to communicate with you, for example, informing you about your vehicle, new products or services available, security and other types of updates.

Belmont Suzuki uses the data for the following purposes:
Providing our Customer Support, Security, Safety, and Dispute Resolution Business Operations, Communication, Marketing and Advertising

Customer Support - We use data to respond to customer enquiries, diagnose vehicle problems, repair customers' vehicles and provide other customer care and support services. This processing is necessary for the performance of the agreement we have with you, as well as to serve our legitimate interest.

Security, Safety and Dispute Resolution - We use data to protect the security and safety of our Belmont Suzuki Products and our customers, to detect and prevent fraud, to resolve disputes and enforce our agreements. This processing is necessary to serve our legitimate interest.

Business Operations - We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest.

Communication, Marketing and Advertising - We use the data we collect to deliver and personalise our communications with you. For example, we may contact you by email or other means of electronic communication or by letter to inform you about new Belmont Suzuki Products or Services, security or software updates, update you on a support issue, invite you to take part in a survey. This processing is necessary to serve our legitimate interest. We also use cookies and similar technologies to provide the most relevant advertising Belmont Suzuki advertising to you. For information about managing email subscriptions and promotional communications, please visit Your Rights and Choices.

To give you a better understanding of the personal information we collect and use in different occasions you may interact with Belmont Suzuki, please see the sections below.

 

How We May Share Personal Information

Belmont Suzuki does not and will not sell personal information about our customers. We only disclose your data as authorised in this Statement. We may share information with the following types of third parties.

Third Party Vendors - Belmont Suzuki uses a variety of third-party vendors to carry out services like website management and hosting, online Product purchases and shipping, credit card processing and email communications. We only share your personal data as necessary, to complete a transaction, provide a Product or Service you have requested or authorised and only with vendors or agents working on our behalf for the purposes described in this Statement. In this case, your personal information will be shared with these agents or contractors but only for the purpose of performing services on behalf of Belmont Suzuki and in accordance with this Statement. It is our legitimate interest to process your personal data for these purposes.

Compelled Disclosure - When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organisations, our affiliates or in legal proceedings.

Sale or Merger - We may share your personal information in the event of a merger, acquisition, or sale of all or a portion of our assets. Of course, we shall notify you via email and/or a prominent notice on our website and inform you of your rights

Sharing and Disclosure of Aggregate Data - We share data in aggregate form and/or in a form which does not enable the recipient of such data to identify you, with third parties, for example, for industry analysis.

Please note, our Products include links to Products or applications of third parties whose privacy practices may differ from Belmont Suzuki. If you provide personal data to any of those third parties or their products, your data is governed by their privacy statements, and we encourage you to read these privacy statements carefully.

When sharing data with third parties, your personal information may be transferred to countries where data protection laws may provide a lower standard of protection for your personal information than your country. We take great care in protecting your personal information and have put in place adequate mechanisms to protect it when it is transferred internationally. We will transfer your personal information in compliance with applicable data protection laws and will implement suitable safeguards to ensure that your personal information is adequately secured by any third party that will access your information (for instance, by using the Standard Contractual Clauses as approved by the European Commission).

The Legal Bases for Using Personal Information - There are different legal bases that we rely on to use your personal information, namely:

Performance of a contract - The use of your personal information may be necessary to perform the agreement you have with us. For example, to complete the purchase of and to service and maintain your vehicle.

Legitimate interests - We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse and improve our Belmont Suzuki Products and Services and the content on our websites and app, to send you notifications or information about Belmont Suzuki Products and Services or to use your personal information for administrative, fraud detection or legal purposes.

Security, Storage and Retention of Personal Information We Collect

Security - Where we process your personal information based on our legitimate interest and no opt-out mechanism is available to you. You may exercise your right to object by sending an email to dcunningham@jmgroup.co.uk.

Belmont Suzuki is committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.

While no Service is completely secure, Belmont Suzuki takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have limited access and that are in controlled facilities. We also ensure that our third-party data centre vendors provide adequate security measures. Additionally, your data is protected with encryption.

Storage - Personal data collected by Belmont Suzuki will be stored and processed only in the United Kingdom. Belmont Suzuki has put in place adequate mechanisms to protect personal information when it is transferred internationally, for example by using the Standard Contractual Clauses as approved by the European Commission.

Retention - Belmont Suzuki will retain your personal information for as long as we deem it necessary to enable you to use the website and your Belmont Suzuki Products, to provide services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines. If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to dcunningham@jmgroup.co.uk.

Your Rights and Choices

Your Rights - We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:

Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.

We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting dcunningham@jmgroup.co.uk.

We will respond to your request as soon as possible but certainly within 30 days. For more information about how you can control the collection and use of your Communication, Marketing and Advertising Preferences, please visit Your Choices sections below.

We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.

Your Choices

Deletion or Amendment of your Personal Data

If you wish edit or remove profile information or request deletion of your personal data, you can do so by sending an email to dcunningham@jmgroup.co.uk  We will respond to any request to access or delete your personal data as soon as possible, certainly within 30 days.

Your Communication, Marketing and Advertising Preferences

You can opt out of receiving direct marketing communications from Belmont Suzuki by following the instructions included in every email or letter sent to you via the “Unsubscribe” tab. We respect your choice, and we will no longer send you promotional emails or letters once you unsubscribe.

Please note, regardless of your communication settings, we will continue to communicate with you regarding changes to terms and conditions, policy updates, routine customer service messages such as information about current or past purchase, delivery of products, service interruptions, data breaches or other significant information about the vehicle you own, such as discontinuation of support or safety recall issues.

Our Use of Cookies and Other Similar Technologies

We use cookies and similar technologies like pixels, tags, web beacons, and other identifiers to help us personalise our website for you, remember your preferences, understand how users are using our website or app, and help customise our marketing offerings.

Cookies

A cookie is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Belmont Suzuki uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. We use the following types of cookies on our website.

How to control Cookie Settings

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impair your overall user experience, as it will no longer be personalised to you. Some browsers offer a “Do Not Track” (“DNT”) signal where you can indicate your preference regarding tracking and cross-site tracking. Although we do not currently employ technology that recognises DNT signals, we will only process your personal data in accordance with this Statement.

Advertising and Modern Marketing Tools

Belmont Suzuki may work with third-party advertisers that use cookies and similar technologies to provide more relevant advertising about Products and Services on our websites and across the internet. To provide this “interest-based advertising”, parties combine non-personal data about your online activities over time which helps cater advertising that we deliver to you. Examples of this may include a Belmont Suzuki advertisement on a Facebook page, or a Google owned page such as a search results page or YouTube, or on a site within Google’s advertising network. We do not share your personal information as part of this process. Where necessary, we obtain your consent for this process.

If you have opted out of receiving communications from us, we will not use your email for interest-based advertising.

How to Contact us

If you have any questions about the use of your personal information, please email dcunningham@jmgroup.co.uk .

Unless otherwise stated, Belmont Suzuki is a data controller for personal data we collect through the Belmont Suzuki Products and Services subject to this Privacy Statement. Our registered address is:-

BELMONT SUZUKI
3 SALTERS ROAD
WALLYFORD
EH21 8JY

Changes to Our Privacy Statement

Belmont Suzuki may modify or update this Statement when necessary, to reflect customer feedback and changes in our Products and Service. Please review it regularly. When we update this Statement, we will revise the 'Last Update' date at the top of the Statement. If there are material changes to the Statement or in how Belmont Suzuki uses your personal data, we will inform you either by posting a notice of such changes, prior to them taking place, or by directly sending you a notification. We encourage you to regularly review this Statement to learn more how Belmont Suzuki is using and protecting your information.

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